Rental Terms and Conditions
Rental Period
By choosing Fambai Car Rental, you agree to rent the specified vehicle for the duration and at the rates indicated on your reservation confirmation. Fambai Car Rental must approve any extension of the rental period.
Vehicle Condition
Acknowledge that the vehicle is provided in good working condition and commit to returning it in the same state, subject only to ordinary wear and tear.
Use of Vehicle
Agree to use the vehicle exclusively for personal transportation, refraining from any commercial purposes or illegal activities.
Insurance
Our insurance coverage is designed to protect you in the event of accidents and damage to the rental vehicle that are not a result of the customer's mistake or negligence. This includes scenarios such as collisions with other vehicles, vandalism, and natural disasters.
Exclusion of Customer Personal Items
Our insurance policy does not cover any personal items left inside the rental vehicle
Maintenance and Repairs
Fambai Car Rental will cover the costs of regular maintenance and repairs arising from normal use. However, the Customer is liable for any damage resulting from misuse, negligence, or unauthorized repairs.
Vehicle Condition
The Customer acknowledges that the vehicle is provided in good working condition and undertakes to return the vehicle in the same condition, subject only to ordinary wear and tear.
Use of Vehicle
The Customer agrees to use the vehicle only for personal transportation and not for any commercial purposes or any illegal activities.
Insurance
Our insurance coverage is designed to protect you in the event of accidents and damage to the rental vehicle that are not a result of the customer's mistake or negligence. This includes scenarios such as collisions with other vehicles, vandalism, and natural disasters.
Exclusion of Customer Personal Items
Our insurance policy does not cover any personal items left inside the rental vehicle
Maintenance and Repairs
Fambai Car Rental will cover the costs of regular maintenance and repairs arising from normal use. However, the Customer is liable for any damage resulting from misuse, negligence, or unauthorized repairs.
Fuel
The Customer must return the vehicle with the same level of fuel as at the start of the rental period. A refuelling charge will apply if the vehicle is returned with less fuel.
Mileage Limit
The rental agreement includes a mileage limit per day as specified on the receipt. Any kilometers driven in excess of this limit will be subject to additional charges as per the receipt.
Prohibited Activities
The Customer agrees not to smoke, transport pets, or allow unauthorized drivers to operate the vehicle.
Charges and Payments
The Customer agrees to pay all rental charges, additional services, and any applicable fees, including but not limited to late return fees, cleaning fees, or traffic violation fines.
Vehicle Return
The Customer must return the vehicle to the designated location at the agreed-upon date and time. Any extension of the rental period must be communicated to Fambai Car Rental in advance.
Responsibility for Citations and Tolls
The Customer is responsible for any parking citations, traffic violations, or tolls incurred during the rental period.
Driver Expenses
Cover all expenses related to the driver, including food and excursions.
No-shows
Failure to pick up the rental vehicle without notice will be considered a "no-show."
No-shows subject to full charge of reserved rental period.
Extenuating Circumstances
In unforeseen cases like flight cancellations, travel bans, or severe weather, rebooking or credit may be offered at our discretion.
Provide documented proof within 24 hours of scheduled rental start time.
Contact our customer service for review and consideration.
+263 7 86 91 27 50 / fambai.car.rental@gmail.com
Decisions are made on a case-by-case basis.
Cancellation Policy for Fambai Car Rental
At Fambai Car Rental, we value your flexibility needs and understand that plans can change. To provide clarity, here is our cancellation policy:
Cancellation Period
Less than 48 hours from the booking date: Full fee charged
Less than 1 week: 50% of deposit charged
Less than 2 weeks: 25% of deposit charged
More than 2 weeks: Full deposit refund
Refunds
Cancellation within the specified period: Full pre-paid amount refund.
Cancellation after the specified period or without notice: No refund.
Cancellation Procedure
To cancel your reservation, contact our customer service via provided phone or email.
Provide your reservation details, including the booking reference number, name, and rental dates.